Dec 28, 2017
Here's the punchline...your staff won't work with you forever. The days of 35 year careers are over, especially for small businesses like our coffee shop. So how can you get the best out of your staff and team?
Help them move on.
That's right. Invest in them to the point where the grow to the top of their position,...
Dec 19, 2017
New year's resolutions never really worked for me. Over the past couple years I adapted the "resolution" idea to be more effective over the long haul.
Each year I come up with a theme to help me focus on something that I want to improve personally. In this episode I share with you my themes for 2016, 2017, and how...
Dec 15, 2017
Many eons ago (okay about 10 years) I was a manager of a pizza shop where I learned many valuable lessons that continue to help me today as a leader. I share one of my favorites about how my boss at the time handled a big mistake that I had made. This lesson still sits with me today and has shaped my mindset on how...
Dec 6, 2017
After someone takes the time out of their day to speak with us, invite us into their home, or helps us in any way we usually send a thank you after the fact (right?). But what do you write in that email or that hand written note? This podcast talks about how to structure a thank you note so you can spend less...
Nov 30, 2017
Now that you have mastered initiating small talk after listening to our last podcast :-) we can now concentrate how to respond when someone initiates conversation with us!
In this podcast, I discuss different ways that I respond to small talk inquiries using examples of questions about our recent trip to Charleston...